Adjusters like Digital Photo Inventory
Everyone likes our digital photo inventory. It provides the adjuster with evidence he (she) can present to justify many, if not most, costs of the restoration process.
And let’s say that a homeowner mistakenly claims that the contents pros damaged his custom built mahogany pool table that now has gouges in the wood and a tear right through the felt and into the slate base.
When the project manager points out that the site log has her entering the home at 10:05 A.M. and the time stamp of the photo that was taken during the initial walkthrough is 10:22 A.M., clearly showing the damage to the table (and the contents team hasn’t even entered the building at that hour), it is case dismissed.