4 Hours VS. 90 Days

The Society for Healthcare Epidemiology of America recently published an article which reported that in hospital studies, even after meticulous cleaning, surfaces at various patients’

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Who Knew? WE DID!

Previously in this issue, we mentioned an article in R&R Magazine (which we highly recommend). In it Michael Pinto, a respected name in the field

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A Frozen DIY Tip

Let’s say there has been a flood and now your prized photographs are saturated with dirty water. When faced with wet photographs, time is not

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Contents Golden Rule

Do you remember the retired contractor who shared with us the secret of his lifelong success? He actually shared more than just that one foundation

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Old School Contents Tips

A venerable (now retired) contractor once shared with us the secret of his success. “First,” he explained, “don’t just do a great job. Do a

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Getting Started

When we have an upset customer, who is angry and confused, it can be challenging to get them to talk. One quick tip we found

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Telling Stories to Adjusters

Many contents managers have developed a method for preparing an initial estimate during the first “walk-through” with the owner by their side. Often they rely

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The Bear Necessities

If you ask, “Can you restore a bearskin rug with crossed eyes, a twisted jaw, and dusted with soot?” We say, “Yes,” because if we

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Simple Safety Forms for Kids

As a promotional effort, some contents teams are making up free Safety Forms for very young students in case of emergency. With “double check” information

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Restoring Places of Worship

Over the years, our files have begun to bulge with stories about the extraordinary tactics and techniques the contents pros used to restore churches, synagogues,

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Keeping the Lines Open

Contents managers know that it is imperative to keep lines of communication open with the adjuster assigned to the case. Many adjusters prefer that we

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Contents Success Book

In Barb Jackson, CR’s, “The Contents Success Book,” she recounts the story of a newly trained team that nvited her to come see their final

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Restoring Water-Damaged Documents

Water-damaged medical records, deeds, birth certificates, maps, legal files, company registers, drawings, archival documents, newspaper articles, photographs, tax forms, wedding albums, yearbooks, scrapbooks, and much

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Adapt Create Proceed

You have probably heard the slogan used by thousands of contents restoration professionals, “Adapt, Create, Proceed.” It was coined by certified IICRC instructor, Barb Jackson,

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Trusted Partners

When contractors outside our company want to hire a contents team to help them with a difficult project, they choose us because our frontline workers

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The Graffiti that wasn’t

John Andrew Perello was exhibiting his $400,000 abstract mural called, “American Graffiti,” in a South Korean museum. It looked like… well… graffiti. There were even

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Alien Abduction Insurance

Insurance Business reported that Budget Insurance in the UK was promoting a new Alien Abduction Insurance policy option, offering to add their interested homeowner policyholders

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Looking Forward

Recently, we had the opportunity to speak with a large restoration company in Australia (40 offices). In the middle of our conversation, COVID-19 came up,

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Smoke Can’t Hide

A few years back an article by Barb Jackson CR, appeared in a leading industry magazine with the title, “Contents Valet Need to Breathe.” It

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Did you Know?

Here is another of those “Clever Contents Valet” tips. Let’s say that you have been attending a CE class with the Contents Pros. The instructor

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Clever Contents Valet

Some time back an insurance broker wrote to us, telling how she really enjoyed our articles that contained, “Clever Tricks” from the contents valet. So

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Keeping out of Trouble

The RIA, IICRC, and AIHA have released a report urging contractors to no longer use phrases like, “Clean and disinfect,” but to now say, “…they

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Water Damage Hidden Challenges

The Insurance Information Institute tells us, “Flooding is the most common and costly natural disaster in the United States, causing billions in economic losses each

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Transparency or TMI

In this issue of Contents Solutions we are extolling the virtues of transparency in business interactions, but there are times when discretion and privacy must

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Disinfecting Dilemma

In this topsy-turvy world where an infectious disease is ravaging a major part of the country, some well-meaning homeowners have been known to make mistakes

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Hoarding Houses

Have you ever wondered who cleans out a “hoarding house” when a restoration company is called for such an assignment? Well we have heard of

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Contents Valet for Hire

After a severe flood, it was all hands on deck for a large, water- logged home. Contents valet and structural workers worked side by side.

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Ozone? Really?

For years we have pointed out that ozone can remove odors from homes and offices and it is a cost effective way to do so,

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To Toss or not to Toss

Famed motivational speaker, Anthony Robbins, once said, “Nothing in life has any meaning except the meaning we give it.” This sometimes becomes of paramount importance

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Contents in Flooded Businesses and Homes

Contents restoration professionals serve private businesses, homeowners, municipalities, hospitals, schools, county buildings, restaurants, theaters and many more public and private establishments. Over the years they

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Coronavirus Deactivators

There is a website (and download) from the American Chemistry Council that lists products that have been pre-approved by the EPA. It says in part,

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In House Washing Saves Millions

Some contents restoration companies have elected to perform in-house laundering of virally infected or smoke-impregnated soft contents. In fact various restoration companies have banded together

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Contamination Inside and Out

When there is contamination inside and outside of an office or home, from mold growth, airborne contaminants, sewage back up, or flood. There is sometimes

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prison sewage

Prison Sewage

It has often been said that the “Sing Sing” prison is not a pleasant place to live. But when a prison sewage pipe broke inside

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IICRC

R&R IICRC Monthly Update

IICRC Technical Conference Registration is now open for the IICRC’s second-annual technical conference, “The Summit at Lone Mountain.” Taking place Aug. 9-11 at Big Sky

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The Kindness of Strangers

We heard an interesting story recently. A contents manager was passing out air filtration masks and nitrile gloves to the adjuster on the case as

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Mind Your BTU’s

Mind Your BTU’s

You wear many hats as a restoration contractor, but the most important one you need to know about on a water damage job is this

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Have Ash Will Travel

As we mentioned earlier when the contents pros arrive. It is quite common for them to start with a digital photo inventory of the affected

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Culture of Safety

Creating a Culture of Safety

Article written by Lisa Lavender   Lisa Lavender, the COO of Berks Fire Water Restoration, writes a monthly Restoring Success column featured the first Friday

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Bed Bug Scent Detection

Bed Bug Scent Detection

Article written by David Walters Dogs have been trained throughout history to perform a myriad of services to assist humans in the completion of essential

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Season of Renewal

A Season of Renewal

Article written by Michelle Blevins Many people look at January and the New Year holiday as a time for a fresh start. I don’t know

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Disinfectant Math

Disinfectant Math

Article written by Jeff Heyd It’s safe to say math was one of my least favorite subjects in school.  Well, as I have discovered over

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Contents Questions

Did the smoke get in the HVAC system? Which rooms were involved? If it was the bathroom – was there any heat in the bathroom

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A Few contents Don’t

Don’t enter a building until a fire marshal or other official gives the “all clear.” If a television, computer or other electronic device has been

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