Working with the Insured

One contractor tells of a case history in which a “chimney sweep.” company vacuumed the soot and ash from a family’s fireplace and spread it throughout the house!

The contents pros made a thorough examination of the home and started work immediately. Visible soot had manifested on walls that stretched 17 feet high, and invisible soot was in every nook and cranny.

The insureds had told them they would be away on vacation, which gave the frontline workers time to do a stellar job, but then returned early. So, the team made good appointments with the clients, and the clients themselves used their senses to guide the contents pros to a definitive conclusion.