Getting Started

When we have an upset customer, who is angry and confused, it can be challenging to get them to talk.

One quick tip we found is to ask non-invasive questions as in, “Hello Mrs. Smith, my name is Sarah and I have come to restore your home. My team is only moments away. Am I parked okay? Or would you rather I pull up to the curb?”

It doesn’t sound like much, but in just those few sentences we have told her a great deal about us and what sort of services she can expect. Sometimes that is all we need.

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