We don’t have answers for every concern offered by a client, but we can often allay their fears with a little knowledge.
When a homeowner says, “I’ve got quite a few paintings in the house and I’ve heard that ozone generators can damage the pigments,” we can respond with, “Well, in that case perhaps we should use our hydroxyl generators instead, they are harmless to rubber, plastics, paint, etc.”
When a homeowner is concerned how our cleaning solutions will affect his aging mother who has respiratory challenges, we explain about our array of botanicals that are human friendly.
It isn’t a perfect protocol, but we find that a few facts can move a case forward in a succinct and legitimate manner.
Often a client just wants to be heard, understood, and reassured.