A venerable (now retired) contractor once shared with us the secret of his success.
“First,” he explained, “don’t just do a great job. Do a job that looks great to the client.”
Most adjusters and agents can tell you about the differences between a very good contents job that has reached its promised conclusion and one that looks terrific as well.
It is much like the difference between a well-presented dish at a 5-star restaurant and a wholesome lunch at a family-oriented fast food establishment. Both are good, but one looks special and may exceed the purchaser’s expectations.
A long time ago, we found that excellence pays big dividends in the long run not just for us, or for the client, but for the carrier that gave us the opportunity in the first place.