In Barb Jackson, CR’s, “The Contents Success Book,” she recounts the story of a newly trained team that nvited her to come see their final efforts on their latest job – she was suitably mpressed.
But something was wrong, the adjuster on the case was making complaints without ever seeing the team’s efforts. We suspect he must have had a bad experience with an untrained company and had developed a strong skepticism about contents specialists in general.
Finally, he demanded to see the warehouse and the containers from the assignment.
But when he cut random boxes open, he was astounded at the superb quality of the work they had completed.
Trained contents pros do the same thing in the same way every time, until there is a roadblock of some kind – that s when they prove their true worth (and gain the respect of their critics).