Cleaning

A troubled office worker was once convinced that the restoration pros had done nothing at all to his desk and its contents when they claimed to have packed everything out for cleaning and restoration, then back again (along with all his co-workers’ belongings) after a small fire. His books were where he had left them. […]

We recently read a case history in which the contents pros helped restore 69 apartments in a single building. There had been a fire from which smoke and ash found their way through trash chutes and into both common areas and individual residences. Readers of previous Contents Solutions issues, may recall that protein fires and […]

Over the years, our files have begun to bulge with stories about the extraordinary tactics and techniques the contents pros used to restore churches, synagogues, fellowship halls and cathedrals, seemingly all over the world. You may recall our article about the Australian team that used lasers to gently vaporize soot that had adhered to priceless […]

Contents managers know that it is imperative to keep lines of communication open with the adjuster assigned to the case. Many adjusters prefer that we give them just enough information to proceed with an assignment, but often they are happily surprised to find that we have massive amounts of “across-the-board” facts and figures available that […]

The best way we know to create cheerleaders both among the insurers and the insured is to do a stellar job every time. To come in on time and on budget. And the way we do that is to first establish the parameters for the job. If we offer a pre-estimate (up front) and the […]

In Barb Jackson, CR’s, “The Contents Success Book,” she recounts the story of a newly trained team that nvited her to come see their final efforts on their latest job – she was suitably mpressed. But something was wrong, the adjuster on the case was making complaints without ever seeing the team’s efforts. We suspect […]

You probably already know about structural workers using drones to examine roofs and other exterior home damage. And you may have heard that they were being used to locate injured and lost animals after the devastating fires in Australia. But now, companies all over the world are finding new uses for them. The Mercedes-Benz Stadium […]

Water-damaged medical records, deeds, birth certificates, maps, legal files, company registers, drawings, archival documents, newspaper articles, photographs, tax forms, wedding albums, yearbooks, scrapbooks, and much more (even money) can be restored. Some wet or damp articles may be dried to “usable” condition, while other, more valuable papers and books may be returned to pre-loss condition […]

We know that the way to earn your trust and get more job assignments is by creating procedures that make our company more valuable to you. One of the techniques we use is what we call our “Million Dollar Database.” We know that you don’t want to hear a “No” when you ask for specialty […]

You have probably heard the slogan used by thousands of contents restoration professionals, “Adapt, Create, Proceed.” It was coined by certified IICRC instructor, Barb Jackson, CR. The phrase reminds us that when contents pros are faced with an unexpected “roadblock” in the restoration process, the team is to adapt to the situation, create a solution, […]