Cleaning

The contents pros’ greatest secret of success may not be a secret at all. It comes in two “flavors” – generosity and kindness – and it is the hallmark of all well-trained contents teams. The fact that we take pride in our work and that we proceed with integrity and transparency are just good business. […]

If you had a fire in your home or office, you would want professionals who know how to remove smoke odors and soot. If you had mold growing on clothes, bedding, carpeting and even mattresses, couches and chairs, you would probably want a mold remediation team that had the proper solutions and machines to make […]

Not long ago, the Daily Mail ran a story with a shocking headline that read, “Mobile phones are seven times dirtier than TOILET SEATS, finds new study (and those with leather cases are even filthier!)” According to the report, the average compute keyboard, elevator button, doorknob, kitchen sponge and even the average carpet has far […]

Insurance Business reported that Budget Insurance in the UK was promoting a new Alien Abduction Insurance policy option, offering to add their interested homeowner policyholders to a waiting list. Forbes reported in 2014 that a London-based firm had sold more than 30,000 alien abduction insurance policies throughout Europe and the UK. Property Casualty 360 Magazine, […]

Eliminating Smoke Odors from Soft Content Can Save You Thousands Our constant readers have enjoyed reading truly sensational articles that we presented in the past about such successes as the multi-million dollar restoration of a university’s electronics, or saving the carriers thousands by restoring a single item that might otherwise have been “total-lossed,” and to […]

Creating Satisfied Customers in Times of Crisis In one of her Contents Success classes, industry spokesperson, Barb Jackson CR, once said, “… When our clients see that we treat their valuables with as much care as we would our own, they begin to feel less alone.” Often when a homeowner is the victim of a […]

Artist Joan Miró was immensely successful among certain 20th Century aficionados. Some of his paintings had wild scribbles of line art, odd shapes and displays of color that attracted art collectors worldwide. When an insured claimed that a Miró lithograph was worth $10,000, contents researchers (think “contents detectives”) found that the claimant had hung the […]

Recently, we had the opportunity to speak with a large restoration company in Australia (40 offices). In the middle of our conversation, COVID-19 came up, “Are you getting much COVID cleanup work?” we asked. “Almost none,” the Australians answered. “As of this week, there have been no newly reported COVID cases at all in our […]

You have probably already heard about the J. D. Power & Associates’ Home Claims Satisfaction Study, in which they stated, “Among home insurers that provide highly satisfying claims experiences, 71% of their claimants indicate that they ‘definitely will’ renew with their insurer and only 4% say that they have switched insurers since experiencing their homeowners […]

A few years back an article by Barb Jackson CR, appeared in a leading industry magazine with the title, “Contents Valet Need to Breathe.” It addressed the challenges for indoor air quality while working on any given restoration assignment. But little has been written about the effect clean air (and dirty air) can have on […]