Cleaning

When an adjuster gets highly detailed documents, photos, scope of work and digital inventory on any given restoration assignment, he (she) knows that there is a contents valet on the job. When a property manager sees that he has saved serious money over his initial contents restoration budget, he knows that he chose a trained […]

Many contractors are experts in everything from demolition, to board up, to reconstruction and beyond, but may not have an equal amount of training in contents restoration. So, they call in the contents valet from another company, leaving the structural workers to do what they do best. A good contents team can blend in so […]

A well-trained Contents Manager does far more than simply co-ordinate cleaning and restoration on any given job site. Often she (he) starts by scoping and pre-estimating the building and its contents, with the insured by her side. Thus her goals match those of the administrators and extend to using her team to minimize interruptions to […]

Spokesperson Barb Jackson CR, first consults with the homeowner, then submits a “pre-estimate” that supplies the adjuster with all the necessary information – setting attainable, realistic expectations, timeline and budget to create a scope of work – thus giving him (her) the ability to “sculpt” a workable model that functions for the homeowner, the insurance […]

1. Some contractors prefer to finish a job, then hand an adjuster their final invoice after everything is done. Barb Jackson CR, who has trained over 5000 contents firms, teaches them to create what she calls a “pre-estimate.” This is given to the adjuster, property manager or owner before any work is conducted. Which gives […]

Researchers at a Hong Kong university have produced a new substance that acts as an anti-viral coating for up to 90 days. They explain that it is heat sensitive and opens (like a flower) at human touch. Then it releases its antimicrobial substance, which kills viruses – even when the spray has dried. The scientists […]

You already know about the policy some contents valet have of giving a small courtesy gift box to the insured at the beginning and end of a job with the insurance agent’s card as the only literature inside, and saying something like, “Your agent, Susan Sondheim asked us to give you this.” With a note […]

The RIA, IICRC, and AIHA have released a report urging contractors to no longer use phrases like, “Clean and disinfect,” but to now say, “…they perform services such as ‘wipe surfaces’ and ‘apply a disinfectant’.” This of course was to circumvent any misunderstanding between client and contractor and to avoid possible litigation. We suspect we […]

Wherever you find damaged contents, more often than not, you will find contents restoration professionals. Adjusters hire them to improve their bottom line, impress their managers and produce satisfied customers. Agents engage their services because the valet know how to help get policies renewed while bringing in superlative reviews. Other restoration contractors employ them because […]

So let’s say that the contents valet find a hutch or dresser that got wet long before they were called in and now there is some sort of white-looking mold growing on it. Is it a total loss? Or can it be restored? Well, if it is a laminate over plywood, or particleboard, chances are […]